Week 7 – Lesson 1: Discussion post
The importance of interpersonal skills was really evident during a work project with several people involved and tight deadlines. This happened in my own work experience in South America, where different backgrounds and working styles made communication even more important. People technically knew what had to be done, but disagreements over priorities began to create tension and slow things down.
What improved the outcome wasn’t a “better technical solution” but better communication. One person took time to listen while clarifying expectations and calmly communicating decisions. It made me think that competencies such as active listening, empathy, and clear communication are directly related to productivity and results. I’m curious if anyone has experienced something similar where communication shaped the final outcome.
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